Service Description
Technology strategy
Work with clients to understand how and where technology will help their business most. Identify opportunities for integration between systems and processes to eliminate duplicate entry, errors and overall efficiencies.
Operational Efficiency
Work with clients to define process improvements, organizational change recommendations and automation/outsourcing options. Focus on improvement of quality, reduction of time and/or cost to perform actions, and reduction of human involvement where appropriate.
Program/Project Management
Steward the implementation of existing projects and new projects. Provide technical expertise to lead the team, whether internal, external or both, in successful implementations. Assist the client with effective budgeting, prioritization, issue and risk management.
Skills & Experience
Director of Business Solutions 2008 – 2010
· Responsible for the strategic vision, budget, resource management, standard operating procedures and vendor management for the IT and Process Improvement departments for a national non-profit with over 150 users
· Reduced the operating budget for IT by 50% through the introduction of improved user support process and by introducing a network/system issue management process and tools
· Spearheaded a major outsourcing initiative to reduce internal IT requirements and cost, allowing the existing resources to focus on initiatives more aligned with the business units
· Created the technical strategy for a complete cloud computing approach to enable the highly mobile staff to work remotely
Solutions Manager 2006 – 2008
· Developed a highly automated, end-to-end sales and delivery process for a consulting firm specializing in custom software development and collaboration software
Chief Architect and PMO 2004 – 2006
· Responsible for the turn-around of a 25+ persona division within a large, national consulting firm specializing in work flow automation for the mortgage industry
· Increased division revenue to $6M, a 250% improvement, through the steady introudction of standards for client engagements including project feasilbility and estimation processes, a formal handoff process from sales to delivery and an iterative/adaptive implementation process including formal QA
CEO/CTO 2002 – 2004
· Delivered projects utilizing agile development processes developed internally to meet the limited budgets and immediate ROIs required by our unique customer base
Practice Director 1995 – 2002
· Created a new software development practice which grew to 15 consultants and $150K per month in revenue, 50% of the revenue generated by the 50 person company as a whole
· Responsible for all aspects of the sales, delivery, billing and customer support processes for all practices in the organization
· Developed and retained top quality resources with 0% turnover during a six year period